Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Ladingly’s website, operator console, customer approval pages, and related services (the “Service”), provided by [Legal Entity Name](“Ladingly,” “we,” “us”). By using the Service you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind it.

Ladingly helps freight brokers identify, prepare, file, and pursue recoverable cargo claims, and negotiate settlements with carriers. Specific commercial terms for a customer engagement — including our 20% contingency fee on amounts recovered, scope, and authorizations — are set out in a separate Master Services Agreement (“MSA”). If an MSA conflicts with these Terms, the MSA controls for that customer.

• You are responsible for safeguarding your account credentials and for activity under your account.
• If you connect a mailbox or other system, you represent that you are authorized to grant that access and that doing so does not violate any law or third-party agreement.
• You agree to provide accurate information and the documentation reasonably needed to pursue claims.

You agree not to misuse the Service, including by attempting to access it without authorization, interfering with its operation, reverse-engineering it, or using it for any unlawful purpose.

Unless otherwise agreed in an MSA, Ladingly charges a 20% contingency fee on amounts actually recovered on your behalf. There are no fixed subscription fees for the core recovery service. Fees, invoicing, and payment terms are detailed in your MSA.

The Service, including its software, models, and content, is owned by Ladingly and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service. You retain ownership of the data and documents you provide; you grant us the rights necessary to process them to provide the Service.

The Service relies on third-party providers (e.g. hosting, email, AI processing, and Google APIs). Your use of those integrations may also be subject to their terms. Our use of information received from Google APIs adheres to the Privacy Policy and the Google API Services User Data Policy, including its Limited Use requirements.

The Service is provided “as is” without warranties of any kind. Ladingly does not guarantee that any particular claim will be recovered or that any specific amount will be obtained. Nothing in the Service constitutes legal advice.

To the maximum extent permitted by law, Ladingly will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability arising out of or relating to the Service is limited to the fees you paid to us in the [twelve (12) months] preceding the event giving rise to the claim.

You agree to indemnify and hold Ladingly harmless from claims arising out of your breach of these Terms, your data or documents, or your violation of law or third-party rights.

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or to protect the Service. Provisions that by their nature should survive termination will survive.

These Terms are governed by the laws of [Governing-law jurisdiction], without regard to conflict-of-laws rules. The courts located in [Venue] will have exclusive jurisdiction, unless otherwise required by applicable law.

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date; continued use after changes constitutes acceptance.

legal@ladingly.com — [Legal Entity Name], [Registered Address].